Privacy Policy – De Stay

Last Updated: July 2026

This Privacy Policy is written in the masculine form for convenience only and applies equally to all genders.

If you are under the age of 18, we recommend that you review this Privacy Policy together with a parent or legal guardian before using the Website.

1. General

Welcome to the De Stay website (the "Website"), located at www.de-stay.com.

De Stay (hereinafter: the "Company", "we", "our", or "us") respects the privacy of its customers and Website users and considers the protection of personal information to be of the utmost importance.

The purpose of this Privacy Policy is to explain what information we collect, how we use it, when it may be shared with third parties, how it is protected, and what rights you have regarding your personal information.

By accessing or using the Website, including purchasing products or using any of our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

We reserve the right to update this Privacy Policy from time to time in response to legal, regulatory, technological, or business changes. The updated version will become effective immediately upon publication on the Website.

2. Information We Collect

While using the Website, we may collect personal and technical information, including but not limited to:

• Full name

• Email address

• Telephone number

• Shipping address

• Order and purchase information

• Transaction amounts

• Customer service communications

• IP address

• Browser type

• Device type

• Operating system

• Date and time of access

• Pages viewed

• Website activity

• Referral source

• Other technical and statistical information collected automatically

In certain cases, you may be asked to provide additional information necessary to complete your purchase or receive our services.

Providing personal information is voluntary; however, certain services, purchases, or Website features may not be available if the required information is not provided.

3. Purchases and Payments

When placing an order through the Website, you may be required to provide information necessary to process your purchase, including:

• Customer name

• Shipping address

• Telephone number

• Email address

• Payment details

All payments are processed through secure third-party payment service providers.

For your security, De Stay does not store your complete credit card number or CVV code unless required by applicable law or handled solely by the payment processor.

4. How We Use Your Information

The information collected may be used for the following purposes:

• Processing and confirming orders

• Delivering products

• Providing customer support

• Responding to inquiries

• Issuing invoices and receipts

• Managing customer accounts

• Preventing fraud

• Protecting the Website and its users

• Improving user experience

• Analyzing Website usage

• Enhancing our products and services

• Complying with legal obligations

• Protecting the Company's legal rights

• Sending promotional offers, newsletters, and updates, subject to your consent where required by law

5. Cookies

The Website uses Cookies and similar technologies for the following purposes:

• Operating the Website properly

• Information security

• Remembering user preferences

• Measuring Website performance

• Statistical analysis

• Personalizing content

• Marketing and advertising

The Website may currently use, or may use in the future, services such as:

• Google Analytics

• Google Ads

• Meta Pixel

• Wix services

• Additional analytics and advertising platforms

Some Cookies are placed by third-party service providers and are governed by their respective privacy policies.

6. Sharing Information with Third Parties

The Company does not sell your personal information to third parties.

However, your information may be shared when necessary with:

• Payment processors

• Shipping and delivery providers

• Technology and IT service providers

• Cloud hosting providers

• Accountants, legal advisors, or professional consultants

• Government authorities where required by law

• Courts or regulatory bodies

• Parties involved in a merger, acquisition, sale of assets, or business restructuring

Each third party will receive only the information reasonably required to perform the requested services.

7. Information Security

The Company employs industry-standard technical and organizational security measures designed to protect your personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

The Website is hosted on the Wix platform, which provides advanced security infrastructure, and payment transactions are processed through secure third-party payment providers.

Although we make every reasonable effort to protect your information, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

8. Data Retention

Personal information will be retained only for as long as necessary to:

• Provide our services

• Process purchases

• Manage our business operations

• Comply with legal obligations

• Resolve disputes and enforce our legal rights

When the information is no longer required, it will be securely deleted or anonymized, subject to applicable legal requirements.

9. Your Rights

Subject to applicable privacy laws, you may have the right to access, review, update, correct, or request deletion of your personal information.

Requests may be submitted using the contact information provided on the Website.

10. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact De Stay using the Contact Form available on the Website or via the email address published on the Website.

We will make reasonable efforts to respond to your request within a reasonable timeframe.

By using this Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.